Privacy Policy

1. What information we collect

We may collect personal information that is reasonably necessary for our business activities, including:

• name
• phone number
• email address
• business or organisation name
• job title or role
• details you provide when making an enquiry or requesting a quote
• information relevant to service planning, logistics, site requirements, or risk management
• website usage information such as IP address, browser type, device information, and pages visited through standard website analytics and cookies

We only collect personal information that is reasonably necessary for our functions and services.

2. How we collect information

We may collect personal information when you:

• submit an enquiry through our website
• contact us by email or phone
• request a quote or proposal
• engage us to provide services
• provide operational or site information relevant to service delivery
• interact with our website, including through cookies and analytics tools

Where reasonable and practicable, we will collect personal information directly from you.

3. How we use information

We may use personal information to:

• respond to enquiries and provide quotations or proposals
• deliver medical, rescue, training, consulting, or related services
• plan and coordinate service delivery
• communicate with clients, customers, and authorised representatives
• maintain business records
• improve our website, systems, and services
• meet legal, regulatory, safety, or compliance obligations

We do not sell personal information to third parties.

4. Disclosure of information

We may disclose personal information to third parties where reasonably necessary for our business operations, including:

• contractors, subcontractors, or service providers assisting us to deliver services
• IT, website hosting, cloud storage, or administrative support providers
• professional advisers such as accountants, insurers, or lawyers
• regulators, government agencies, courts, or law enforcement where required or authorised by law

We take reasonable steps to ensure that third parties handling personal information on our behalf do so appropriately.

5. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance user experience. You can usually adjust your browser settings to refuse cookies, although some parts of the website may not function properly if you do so.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include secure systems, restricted access, password protection, and appropriate administrative controls. The Australian Privacy Principles require covered entities to manage personal information openly and transparently, including having a clearly expressed and up-to-date privacy policy.

Where personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it.

7. Access and correction

You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. Under the Australian Privacy Principles, covered entities are generally required to provide access to personal information and take reasonable steps to correct it where appropriate.

Requests can be made using the contact details below.

8. Complaints

If you have a concern about how we have handled your personal information, you may contact us using the details below. We will consider your complaint and respond within a reasonable period. OAIC guidance states that an APP privacy policy should explain how an individual can complain about a breach and how the organisation will deal with that complaint.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

9. Overseas disclosure

We may use service providers such as website, email, or cloud-based software providers that store or process information outside Australia. Where this occurs, we will take reasonable steps to ensure personal information is handled appropriately.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on our website.

11. Contact us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us via email at connect@tier1response.com.au