Terms of Service

1. Use of this website

This website is provided for general information about Tier One Response Solutions and the services we offer. While we make reasonable efforts to ensure the information on this website is current and accurate, we do not guarantee that all content will always be complete, accurate, or up to date.

We may update, change, or remove website content from time to time without notice.

2. Our services

Tier One Response Solutions provides medical, rescue, training, consulting, and related support services as agreed with each client.

The scope, availability, timing, and pricing of services may vary depending on client requirements, location, operational conditions, staffing, equipment availability, and other relevant factors. Any specific services to be provided will be set out in a separate proposal, quotation, agreement, or other written confirmation.

3. Quotations and service agreements

Any quotation, proposal, or estimate provided by us is subject to confirmation and may be subject to additional terms, assumptions, exclusions, or site-specific requirements.

A binding service arrangement is not formed until the relevant services, fees, and terms have been confirmed in writing by both parties, or otherwise accepted in accordance with the agreed booking process.

4. Intellectual property

Unless otherwise stated, all content on this website, including text, graphics, branding, logos, design elements, documents, and other material, is owned by or licensed to Tier One Response Solutions.

You must not copy, reproduce, republish, distribute, modify, or use any website content for commercial purposes without our prior written consent.

5. Acceptable use

You must use this website lawfully and in a way that does not interfere with its operation or security. You must not:

• attempt to gain unauthorised access to the website, server, accounts, or related systems
• introduce malicious code, viruses, or harmful material
• use the website in a way that is unlawful, fraudulent, abusive, or misleading
• copy or misuse website content, branding, or material without permission

6. Third-party links and services

Our website may contain links to third-party websites or services for convenience only. We are not responsible for the content, availability, or privacy practices of those third-party websites.

7. Limitation of liability

To the maximum extent permitted by law, Tier One Response Solutions is not liable for any loss, damage, cost, or expense arising from your use of, or inability to use, this website or reliance on information published on it.

To the extent any services are supplied to a consumer or other person with rights that cannot be excluded under applicable law, including rights under the Australian Consumer Law, nothing in these terms excludes, restricts, or modifies those rights. Businesses must not mislead customers about consumer guarantee rights, and those rights may continue to apply despite website terms.

8. No guarantee of specific outcomes

We provide professional services based on the information available, the agreed scope of work, and the operational conditions at the time. Outcomes may be affected by factors outside our control, including site conditions, third-party actions, environmental conditions, incident complexity, and changing operational risks.

For that reason, we do not guarantee any particular operational, clinical, or commercial outcome unless expressly agreed in writing.

9. Confidentiality

Where confidential information is shared in the course of an enquiry or service engagement, each party is expected to handle that information responsibly and not disclose it except where reasonably required for service delivery, with consent, or where required by law.

More specific confidentiality obligations may be included in a separate service agreement where appropriate.

10. Privacy

Your use of this website and our handling of personal information is also governed by our Privacy Policy.

11. Governing law

These Terms of Service are governed by the laws of New South Wales, Australia. Any dispute arising in connection with these terms or the use of this website will be subject to the laws and courts of New South Wales.

12. Changes to these terms

We may update these Terms of Service from time to time. The current version will be published on our website.

13. Contact us

If you have any questions about these Terms of Service, please contact us via email at connect@tier1response.com.au